Privacy Policy scrplay3

1. Introduction

scrplay3 ("we", "our platform") is an online casino and sports betting platform operating under international licensing. This Privacy Policy is drawn up to transparently explain how we handle the personal information of every user who registers or interacts with the scrplay3 platform.

By registering an account, using any of our services or browsing the scrplay3 website, you are deemed to have read and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our customer support team for further discussion.

2. Information We Collect

In the process of account registration, use of services and interaction with the scrplay3 platform, we may collect the following categories of information:

Identity and Account Information

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification purposes (must be 21 years or above)
• Active mobile phone number and email address
• Username and encrypted password
• Identity verification information such as copies of required documents

Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, DuitNow)
• Bank account number for transactions via FPX
• Crypto wallet address (for USDT, BTC or ETH deposits and withdrawals)
• Deposit history, withdrawals and betting records in your account

Technical and Usage Information

• IP address, web browser type and device operating system
• Game session data including games played and duration
• Account login activity logs and records of actions taken on the platform
• Cookie data and similar tracking technologies (subject to your consent)

3. How We Use Your Data

Every piece of information we collect is used for lawful and specific purposes. scrplay3 uses your data for the following purposes:

• Processing new account registrations and verifying player identity
• Managing deposits and withdrawals securely through supported payment methods
• Providing access to all games and services on the scrplay3 platform
• Issuing welcome bonuses, VIP cashback and promotions your account is eligible for
• Sending notifications related to your account, transactions and service updates
• Detecting and preventing fraud, money laundering or misuse of the platform
• Complying with legal obligations and the requirements of international licensing authorities
• Improving platform quality based on usage patterns and user feedback
• Providing effective customer support when you contact our team

4. Sharing Information with Third Parties

scrplay3 prioritises the confidentiality of your data. We do not sell players' personal information to any third party for any commercial purpose. However, in certain situations, data sharing may occur as described below:

Trusted Service Providers

We work with technical service providers such as payment processors, game software providers and server hosting services that require limited access to user data to carry out their functions. All these third parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal and Licensing Requirements

We may need to disclose certain information to international licensing authorities, financial regulatory bodies or law enforcement agencies when lawfully required. This includes compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.

Business Transfers

In the event of a merger, acquisition or transfer of scrplay3 business assets, user information may be transferred as part of that process. You will be notified in advance before your data becomes subject to a different privacy policy.

5. Data Security

scrplay3 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption for all communication between your browser and our servers
• Password encryption using irreversible hashing algorithms
• Two-factor authentication (2FA) system that can be enabled on your account
• Continuous account activity monitoring to detect suspicious access attempts
• Regular security audits by internal and external cybersecurity teams
• Strict internal access controls — only authorised staff may view sensitive data

While we take all reasonable precautions, no digital security system is completely impenetrable. You also have a responsibility to keep your own password and account details confidential. Do not share your login information with anyone.

6. Use of Cookies and Tracking Technologies

Cookies are small text files stored on your device when you browse the scrplay3 website. We use cookies to ensure the platform functions properly and to deliver a relevant experience to you.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and account security. Cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the platform to help us improve our service.
• Functional Cookies: Remember your preferences such as language, region and display settings for a more comfortable experience.
• Analytics Cookies: Used to understand aggregate traffic patterns and user behaviour for product improvement purposes.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the scrplay3 platform.

7. Your Rights as a User

As a user of the scrplay3 platform, you have certain rights regarding your personal data. The table below summarises your rights and how to exercise them:

To exercise any of the above rights, you may contact the scrplay3 customer support team, which operates 24/7 via live chat or email. We are committed to processing requests related to your privacy rights seriously and promptly.

8. Data Retention Period

scrplay3 retains your personal information only for as long as necessary to fulfil the original purpose of data collection or to comply with applicable legal obligations.

• Active account data: retained for as long as your account is active and for a specified period after it is closed
• Financial transaction records: retained in accordance with legal and licensing requirements related to AML and KYC
• Customer support communication logs: retained for service reference and dispute resolution purposes
• Technical data and system logs: retained for the period required for security and maintenance purposes

Once the retention period ends and there is no legal requirement for continued storage, your data will be securely deleted or anonymised. If you close your account, we will follow the established data deletion procedure, subject to applicable compliance obligations.

9. Amendments to This Privacy Policy

scrplay3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to users via:

• In-platform notifications during your login session
• Notification email to the email address registered to your account
• A clearly marked "Updated" link on this Privacy Policy page

The effective date displayed at the top of this page reflects the latest version of this policy. Continued use of the scrplay3 platform after the amendment's effective date is considered your acceptance of the updated terms. You are encouraged to review this page periodically to stay informed of how we handle your data.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, the scrplay3 team is ready to assist you.

Our customer support operates 24/7 in Malay and English through two main channels:

• Live chat directly within the platform — quick response at any time
• Email: [email protected]

When submitting a privacy-related enquiry, please provide your account username and specific details about your request so our team can address the matter more efficiently. All privacy-related communications will be handled in confidence.